EITHER YOU RUN THE DAY, OR THE DAY RUNS YOU.
ABOUT
I’m Mudassir Malik, a Fractional COO and Director of Operations with 10+ years of experience leading execution across IT and digital solutions. I help businesses scale by building execution systems, improving delivery operations, and developing teams that consistently hit outcomes.
My work spans Dubai, MENA, Canada, the USA, and Pakistan, where I lead multi-country delivery teams across web platforms, portals, integrations, branding, and digital transformation programs.
If you’re hiring for Operations Leadership, Program Management, Delivery Management, or you need structured execution systems to scale your business, let’s connect.
- Operations Leadership and Execution Systems
- Program and Delivery Operations (PMO, Governance, Reporting)
- Team Scaling and Client Success
How I Help
Execution-focused support for leadership teams and growth-stage businesses.
1- Operations Leadership
Build scalable execution systems, SOPs, operating rhythm, KPIs, and accountability frameworks that reduce chaos and increase consistency.
2- Program and Delivery Management
Lead cross-functional delivery across IT and digital projects, improving timelines, governance, reporting, and delivery performance.
3- Team Building and Performance Scaling
Hire, structure, and lead high-performing teams with clear roles, performance systems, and leadership practices that drive productivity.
4- Client Success and Delivery Excellence
Strengthen client relationships and delivery reliability through structured communication, quality management, and stakeholder alignment.
Want to explore a role or project? Let’s talk.
PROFESSIONAL JOURNEY
Director Regional Operations
SAHA Marketing Solutions
2023 – Present
Lead regional operations and end-to-end delivery for IT and digital solutions across Dubai, Pakistan, Canada, and the USA. Manage a cross-functional team of 10+ and oversee 15+ projects annually, building execution systems, governance, and delivery rhythm that improves performance and client success.
Executive Director of Strategic Growth
PNM Group International, Canada
2018 – 2023
Led strategic growth and go-to-market execution across IT services, web platforms, branding, and digital transformation programs. Built partnerships across Canada and the USA while aligning growth commitments with delivery capacity to improve operational reliability and client satisfaction.
Project Lead
JobsinGTA.com, Canada
2015 – 2020
Led full lifecycle delivery of GTA’s top job platform and workforce management system for staffing agencies. Managed an 8–12 member team, supported adoption with 80+ employers onboarded, enabled 350+ hires, and executed a successful job fair with 45+ employers.
Technical Recruiter
On-Time Human Resources Inc., Canada
2014 – 2015
Supported technical hiring operations across Pakistan and North America by sourcing and screening talent for IT roles. Built pipelines using structured recruitment workflows and stakeholder coordination to support the workforce
scaling.
Credentialing Specialist
Manhattan Data Inc
2013 – 2014
Managed compliance documentation and verification workflows for US healthcare credentialing operations. Improved accuracy and turnaround time through structured documentation management and operational follow-ups.
Sales Account Executive
Fospak Group, Pakistan
2012 – 2013
Managed B2B client accounts and sales operations including quotations, order processing, customer support, and cash sales handling. Supported client retention through structured reporting and service coordination.
Crew Member
McDonalds, Pakistan
2011 – 2012
Supported daily operations and customer service in a high-paced environment. Developed discipline, teamwork, and execution habits that laid the foundation for future leadership roles.
Why should we work together?
I always prioritize building trust with my stakeholders – customers, partners, employees, and investors. Your trust is my foundation to success. It creates a positive reputation, increases loyalty, and sets me apart from competitors.
My clients have seen tremendous growth as a result of our work together. Let’s walk through several reasons for you to join hands with me,
- Experience and Expertise:
My team has years of experience and expertise in the industry, and we bring that knowledge to every project we work on. We have a track record of delivering successful solutions for our clients, and we continuously strive to exceed their expectations. - Customer-Centric Approach:
We believe in putting our customers first, and we work hard to understand their unique needs and requirements. We tailor our solutions to meet those needs, and we are always available to provide ongoing support and assistance. - Innovative Solutions:
We are committed to staying ahead of the curve when it comes to technology and industry trends. We are constantly exploring new ways to improve our services and provide innovative solutions to our clients. - Competitive Pricing:
We offer competitive pricing without compromising on the quality of our services. We believe that quality should not come at a high cost, and we strive to provide affordable solutions that deliver exceptional value to our clients. - Strong Work Ethic:
My team is dedicated, hardworking, and passionate about what we do. We are committed to delivering high-quality work on time and within budget, and we pride ourselves on our professionalism and attention to detail.
In summary, working with us means you can expect a customer-centric approach, innovative solutions, competitive pricing, and a dedicated team with years of experience and expertise in the industry. We are confident that we can deliver the results you need to take your business to the next level.
PROJECTS
JobsinGTA.com
GTA’s leading job portal and workforce management system designed for staffing agencies and high-volume hiring. Delivered end-to-end platform execution including product strategy, UX, web development, onboarding workflows, and growth support for employer acquisition.
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PCAM (PartSource / Canadian Tire)
Enterprise-scale digital execution for a national automotive retail brand supporting multi-location franchise expansion. Delivered web platform improvements, brand alignment, and digital optimization to strengthen customer experience and support scalable growth.
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HOUSE OF LIGHT STUDIOS
Premium brand and digital presence built for a high-end creative studio and events destination. Delivered branding, website design and development, and digital experience strategy aligned with luxury positioning and community-driven engagement.
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PETER PAPOUSK TEAM
A high-performing real estate team brand built for credibility, visibility, and lead conversion. Delivered brand refresh, website design, content structure, and conversion-focused user experience to support market positioning and growth.
TEAM ROD FRANK
A trusted Hamilton real estate brand modernized to increase digital visibility and client acquisition. Delivered branding execution, website design and development, content strategy, and UX improvements to strengthen positioning and conversions.
SOROYA DEMPSEY
A Toronto real estate broker brand positioned for premium credibility and high-intent lead generation. Delivered brand identity refinement and a clean digital presence designed to build trust, improve user experience, and increase inquiries.
GALINA PSAVKA
A personal brand platform designed for a seasoned Toronto realtor with global credibility and long-term community trust. Delivered website execution and brand positioning aligned with a high-service, relationship-based real estate model.
RINA DIRISIO
A high-competition market brand optimized to stand out in Oakville and Burlington. Delivered website, branding, and digital structure built to compete with high-spend competitors and improve positioning and buyer trust.
SYDNEY FAIRMAN
A real estate brand execution project built to strengthen online presence and streamline client acquisition. Delivered website design, conversion-oriented content structure, and UX improvements aligned with buyer and seller journeys.
BROOKE HICKS
A personal brand experience built for a client-focused realtor with a strong service reputation. Delivered a clean digital presence with clear messaging, modern UI design, and conversion-friendly structure to drive inquiries.
Want results like this? I help businesses scale through execution systems, delivery leadership, and high-performance digital teams. Let’s talk about your next project.
Core Skills
Operations Leadership and Execution Systems
Project Management (Agile, Waterfall, Hybrid)
Client Success and Stakeholder Management
Program Management and Delivery Operations
Team Building and Performance Scaling
IT Delivery and Digital Transformation
PMO Governance, Reporting, KPIs
Process Improvement and SOP Development
Cross-functional Leadership and Resource Planning
CERTIFICATIONS
Earning your trust, delivering excellence.
Earning your trust, is what I strive for!
PUBLISHED ARTICLES
LET'S GET SOCIAL!